Frequently Asked Questions

DO YOU OFFER THE “TEST AND REVIEW” OPTION?

"Test and review"option is currently impossible.

SHOULD I HAVE A REGISTRATION TO SHOP FROM THE WEBSITE?

You can shop both with registration and as a guest. We advise you to shop as a registered user to take the advantage of all the features of the site.

CAN I ORDER ON FACEBOOK OR BY PHONE?

Orders can be placed only through the website. We do not accept orders through social networks or by phone.

CAN I ORDER PRODUCT, WHICH IS NOT AVAILABLE ON THE SITE?

Only products and sizes that are visible on the website can be ordered.

WHAT ARE ORDER PAYMENT OPTIONS?

You can pay by credit or debit card when finalizing your order, and with this choice of payment you will receive a -5% discount on the amount of the entire order. You can also pay in cash to the courier upon delivery (cash on delivery).

HOW TO FIND OUT WHETHER MY ORDER HAS BEEN SUCCESSFUL?

After placing your order, you will receive an email within 5 minutes confirming that it has been successfully received.

WHEN MY ORDER WILL ARRIVE?

It will take us 1 to 2 working days to prepare for sending your order, and the shipments are delivered the next working day, with express courier delivery from Speedy. *** When conducting promotional campaigns (Crazy Friday, Season Sale or other online offers) the terms of sending and delivery may vary.

WHAT IS THE PRICE OF DELIVERY?

Delivery on the territory of Bulgaria is free for orders over BGN 200.00. For orders below this value, the delivery amount is BGN 5.00 with VAT, regardless of how many deliveries it will be distributed.

WITH WHICH COURIER COMPANY WILL MY ORDER BE DELIVERED?

With the courier company Speedy, to the exact address or office of the courier specified by you.

DO YOU MAKE DELIVERY TO YOUR PHYSICAL STORE?

Deliveries are made only to Speedy's office or the customer's exact address.

CAN I CHANGE A DELIVERY ADDRESS AFTER I HAVE MADE MY ORDER?

You can change the delivery address by calling +359 894 422 227 or email info@globalbrandsstore.com while your order is in the "Processing" status, this means if your order has not yet been shipped. After your order is sent, the change of address is possible by contacting the courier company Speedy.

CAN I COMBINE TWO OR MORE ORDERS?

Two or more orders cannot be combined.

CAN I ADD PRODUCTS TO AN ALREADY CREATED ORDER?

Products cannot be added to an already created order. You need to either place a new order containing the additional products or make a new order containing everything you want by canceling the previous one.

CAN I CANCEL MY ORDER?

Yes, you can cancel your order by calling +359 894 422 227 or by email at info@globalbrandsstore.com

CAN I RETURN THE PURCHASED PRODUCT?

Yes, you can return a product purchased from the site within 14 days from the date of its receipt by making an electronic request for return and exchange. More information can be found in the "Return and exchange" section.

CAN I EXCHANGE A PURCHASED PRODUCT?

Yes, you can exchange a product purchased from the site for size, within 14 days from the date of receipt, by making an electronic request for return and exchange. More information can be found in the "Return and exchange" section.

CAN I RETURN OR EXCHANGE UNDERWEAR AND SWIMSUITS?

Accepted underwear and swimwear bottoms cannot be returned or replaced.

WHERE SHOULD I RETURN A PURCHASED PRODUCT?

Whether you return, exchange or make a of a complaint of a product, it must be sent to the address: Sofia, zip code: 1408, Lozenets district, 12 Kozyak Street, between entrances A and B.

WHO SHOULD PAY FOR THE RETURN OF THE PRODUCT?

The return of product (s) is at the expense of the customer, except in cases where the Global Brands Store has made a mistake in sending the order.

IN WHAT PERIOD WILL THE AMOUNT BE REFUNDED?

Within 14 days from the date we receive the returned item.

CAN I RECEIVE THE REFUNDED AMOUNT WITH CASH ON DELIVERY?

All amounts due are refunded only by bank transfer after you have provided IBAN, SWIFT and account holder.

CAN I RETURN PURCHASED ONLINE GOODS IN YOUR PHYSICAL STORES?

Products purchased online must be returned only to the address: Sofia, zip code: 1408, Lozenets district, 12 Kozyak Street, between entrances A and B.

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE OR WRONG PRODUCT?

In cases where, after accepting the goods, you find a defect or wrong product, you must notify us by email at info@globalbrandsstore.com, after which the product must be returned to: Sofia, zip code: 1408, Lozenets district, 12 Kozyak Street, between entrances A and B. The return is made with the courier company Speedy at the expense of the recipient (Global Brands Store). At the same time we will prepare the correct item for sending to you.

WHICH IS THE SUITABLE SIZE FOR ME?

Our items have a "Size Chart" located below the size selection box. Through it you can find the right size of clothing, accessory or shoes. For additional questions, you can contact our consultants from the Customer Service Department, by phone +359 2 962 615 8 or by email info@globalbrandsstore.com.

IN WHICH PHYSICAL STORE CAN I FIND A CERTAIN PRODUCT?

On the page of each product, after selecting the desired size click the "Find in store" button. A list of stores will open in which the product is available in the desired size.